Hi, I'mKarl Nguyen
Technical Product Manager
I turn messy logistics workflows into usable software. Building at the intersection of shipping & logistics, AI, and hands-on delivery.
What I Work On
I sit in the middle of product strategy, technical implementation, and AI-augmented workflows
Product Strategy & Discovery
Turn vague goals into clear problem statements using structured frameworks.
- Transform "improve customer self-service" into actionable problems
- Use Opportunity Solution Trees, Lean Canvas, structured interviews
- Obsess over end-to-end journeys: booking → documentation → execution
Technical Product Management
Translate constraints between engineers and business stakeholders.
- Think in architecture, APIs, data flows, and trade-offs
- Keep decisions grounded in constraints, risks, and lifecycle cost
- Bridge the gap between business needs and technical reality
AI-Augmented Product Builder
Treat AI as infrastructure for workflows, not a buzzword.
- Work on RAG-style assistants and internal research agents
- Build tools that reduce repetitive PM/ops work
- Use AI daily for research, prototyping, and validation
How I Work
A consistent flow from idea → shipped feature → monitored outcome, with AI assisting at every step
Ideas & Problem Shaping
Collect inputs from customers, ops teams, data, and market signals. Use AI to summarize feedback, cluster themes, and draft problem statements.
Pick Ideas & Define the Bet
Assess ideas against impact, effort, risk, and strategic fit. Use AI to simulate scenarios, propose alternatives, and challenge assumptions.
PRD / Concept Brief
Draft a concise PRD: problem, users, scope, constraints, success metrics. Use AI as a co-writer for structure and edge cases.
User Story Map & Journeys
Map the end-to-end flow (booking → documentation → tracking → support). Use AI to suggest missing steps and failure paths.
Backlog & Story List
Break flows into stories, constraints, and technical tasks. Use AI to draft initial user stories and acceptance criteria.
Story Details & Edge Cases
Clarify details with engineers, designers, and domain experts. Use AI to generate edge-case lists and validation rules.
UAT & Pre-release Validation
Define UAT scenarios and success criteria with stakeholders. Use AI to expand test scenarios and spot patterns in feedback.
Release & Metrics Monitoring
Coordinate releases with engineering, ops, and support. Use AI to summarize dashboards and highlight anomalies.
Ideas & Problem Shaping
Collect inputs from customers, ops teams, data, and market signals. Use AI to summarize feedback, cluster themes, and draft problem statements.
Pick Ideas & Define the Bet
Assess ideas against impact, effort, risk, and strategic fit. Use AI to simulate scenarios, propose alternatives, and challenge assumptions.
PRD / Concept Brief
Draft a concise PRD: problem, users, scope, constraints, success metrics. Use AI as a co-writer for structure and edge cases.
User Story Map & Journeys
Map the end-to-end flow (booking → documentation → tracking → support). Use AI to suggest missing steps and failure paths.
Backlog & Story List
Break flows into stories, constraints, and technical tasks. Use AI to draft initial user stories and acceptance criteria.
Story Details & Edge Cases
Clarify details with engineers, designers, and domain experts. Use AI to generate edge-case lists and validation rules.
UAT & Pre-release Validation
Define UAT scenarios and success criteria with stakeholders. Use AI to expand test scenarios and spot patterns in feedback.
Release & Metrics Monitoring
Coordinate releases with engineering, ops, and support. Use AI to summarize dashboards and highlight anomalies.
"AI doesn't replace discovery or decisions — it compresses the busywork so I can spend more time on framing, trade-offs, and alignment."
My Domain: Shipping, Logistics & eCommerce
I can talk both languages — carrier rules and HS codes, or services, APIs, and data models
Operations & Logistics
- •Ocean shipping & documentation workflows
- •Booking flows, SI, BL/VGM/manifest, compliance checks
- •Carrier rules, HS codes, cut-off times, local office constraints
- •Operations dashboards & self-service tools
Technical & Product
- •Services, APIs, UX patterns, data models
- •Technical feasibility & trade-off analysis
- •SMB logistics & eCommerce digitization
- •Cross-border flows & inventory systems
Currently at VX Solutions
Helping smaller businesses in Vietnam digitize exports, inventory, and cross-border flows. Building tools that enable local offices, forwarders, and small shippers to get answers without email chaos.
Product Work at VX Solutions
Public-facing projects focusing on problems, product decisions, and outcomes
Document Management System for Shipping Documents
Freight and logistics companies still rely heavily on scattered PDFs, email attachments, and shared folders for critical documents.
Defined a cloud-based document system tailored to logistics workflows. Identified the most painful steps in finding, sharing, and keeping documents compliant. Designed features like expiring document alerts, structured metadata, role-based access, and integration points.
- Key shipment documents became searchable and shareable in seconds
- Reduced risk of missed renewals
- Foundation for AI-powered document recognition & search
Smart Compliance Hub
Exporters, forwarders, and logistics teams face a growing web of regulations, document rules, and carrier-specific requirements.
Defined the vision for a central rule and compliance repository. Mapped compliance touchpoints across the shipment lifecycle. Designed rule catalogs, document templates, guided workflows, and future AI validation points.
- Reduced human error from missing compliance steps
- Made rules discoverable and maintainable
- Foundation for AI-assisted "What do I need for this shipment?" queries
Smart Profit & Expense Tracker
Many eCommerce sellers only see revenue — not true profit after ads, supplier cost, and shipping fees.
Designed a profitability dashboard focused on net margins, not vanity metrics. Defined logic for expense categorization, multi-channel cost inputs, and tax summaries. Built visual insights and simple onboarding for non-technical sellers.
- Helped sellers track real profit, not just top-line revenue
- Reduced reliance on tangled spreadsheets
- Space for future AI-driven margin optimization insights
Smart Inventory Management
Growing sellers struggle with overselling, stockouts, and manual inventory reconciliation across marketplaces.
Defined a unified inventory health dashboard across warehouses and channels. Designed logic for automated reordering, batch tracking, and anomaly detection. Created alerting and reporting tools for low stock, excess inventory, and fast movers.
- Reduced overselling risk and stock emergencies
- Improved planning with demand-aware replenishment
- Real-time operational picture of inventory
Enterprise Product Work
High-level descriptions from work on a global ocean carrier eCommerce platform
Express Booking Flow for Container Shipments
The online booking journey was powerful but overwhelming — especially for smaller shippers and time-pressed users.
Designed a simplified express booking flow for repeat shipments. Defined intelligent defaults, validation rules, and field reductions. Clarified MVP scope & guardrails with business stakeholders.
- Faster, less error-prone bookings
- Higher adoption of self-service vs. email
- Reusable UX/logic pattern for other workflows
End-to-End Shipment Overview Dashboard
Users needed a clear place to answer: "What's happening with my shipment right now, and what happens next?"
Defined a consolidated shipment overview with booking, documents, and tracking milestones. Prioritized which events & data matter for different user types. Designed the timeline, filters, and summary cards with UX + engineering.
- 24/7 self-service visibility
- Reduced status inquiry emails
- Scalable timeline model for future features
Tools & Comfort Zone
Where I feel most comfortable operating
Product & Delivery
Design Collaboration
Technical
I build my own prototypes (scripts, demo apps) and query production-like data to uncover insights. Enough hands-on to collaborate effectively with engineers without doing full implementation work.